換貨政策

顧客在本網站購買之產品，若符合以下所有要求，可於收貨日起 5 天內申請換貨：

1. 產品品質問題（包括：斷墨、產品未能如常運作、顧客收到的產品與所訂購的產品不符）
2. 產品未經使用 
3. 產品包裝完整 (包括: 表面無劃痕、無磨/破損、無磕碰... 等痕跡，必需適合二次銷售)
4. 產品的相關配件及說明書等必須完整及齊全

請注意，以下情況將不設退換：

1. 非產品品質問題（包括：顧客買錯款式、購買後發現不適用或個人不喜歡等）
2. 產品已經使用或有嚴重使用痕跡
3. 已超過收貨日起的 5 天
4. 送貨期間所導致的損壞
5. 顧客曾辦理換貨一次，已換的產品不能再次更換

若換貨產品未能符合以上要求，將不獲處理，不便之處，敬請原諒。

換貨流程

顧客可收貨日起的 5 天內按照以下其中一個方式申請換貨：

1. 透過電郵 sincerestationery1988@gmail.com 聯絡客服。請以以下格式申請:

電郵主旨: 【換貨申請 - 訂單編號：[請填寫您的訂單號碼]】

電郵請提供: 

1. 需要換貨的產品，實物圖片及原因

2. 訂單編號

3. 換貨的產品寄回本公司的方式 (平郵/ 順豐寄付)

4. 重新發貨的郵寄方式 (平郵/ 順豐到付) 

📍所有申請換貨的顧客均視為自動接受以下條款: 換貨及重新發貨所產生的額外運費及郵寄風險需由顧客承擔。

📍若經本公司確認產品符合換貨條件，顧客可將產品寄回本公司

📍本公司只有在確認收到顧客退回的產品後，會於 3 個工作天內重新發貨。

2. 帶同需要換貨的產品連同於本網站的購買證明親臨中環門市，若經本公司確認產品符合換貨條件，可於門市進行換貨。

退貨政策

1. 若產品符合以上所列明的換貨要求，但本公司同款產品已售罄，則以退貨退款處理。
2. 退貨之產品需寄回 / 帶回本公司，所產生的額外運費及郵寄風險需由顧客承擔。
3. 本公司在確認收到顧客退回的產品後，會於 3 個工作天內退款(親臨門市進行退貨除外)。

退款政策及安排

退款金額將以顧客實際支付折扣後的產品價格為準，恕不退還任何郵費（包括：訂單運費及顧客寄回產品的額外運費）。所有退款將會以 Payme / 轉數快 FPS 處理 （親臨門市進行退貨除外），經本公司確認退款資格後，會於 3 個工作天內完成退款。本公司只會於以下情況進行退款：

1. 產品符合以上所列明的換貨要求，但本公司同款產品已售罄，並已確認收到退回的產品；或
2. 產品缺貨；或
3. 訂單在 7 個工作天內仍未發貨；或
4. 門市自取訂單在 7 個工作天內仍未準備好

請注意，以下情況將不設退款：

1. 第三方物流寄失產品；或
2. 門市自取訂單：在取貨通知發放後超過 14 天仍未領取；或
3. 順豐訂單超過 3 天仍未領取

🛎️ 如顧客於收貨日起 5 天內沒有提出任何換貨、退貨及退款申請，則代表訂單交易完成，本公司不會再處理任何換貨、退貨及退款事宜，亦毋需承擔任何法律責任。

註: 工作天 (不包括星期六日及公眾假期)

**本公司會保留一切退貨、換貨及退款的最終決定權。**

(最新修訂：9/2025)

Exchange Policy

Customers can apply for an exchange of products for those purchased on this website within 5 days of receipt if they meet all the following requirements:  

• Product quality issues (including: ink breakage, malfunction, or receiving a product different from the one ordered).  
• The product is unused.  
• The packaging is intact (including: no scratches, wear/damage, dents, etc., and must be suitable for resale).  
• All related accessories and manuals must be complete and included.  

Please note that exchanges will not be accepted under the following circumstances:  

• Non-quality-related issues (including: wrong purchase, finding the product unsuitable after purchase, or personal preference).  
• The product shows signs of use or significant wear.  
• The 5-day period from the date of receipt has expired.  
• Damage caused during delivery.  
• The product has already been exchanged once (previously exchanged products cannot be exchanged again).  

If the product does not meet the above requirements, the exchange request will not be processed. We apologize for any inconvenience caused.  

Exchange Process

Customers may request an exchange within 5 days of receipt through one of the following methods:  

1. Contact customer service via email at sincerestationery1988@gmail.com   

    Please use the following format:  

- Email Subject: 【Exchange Request - Order Number: [Please provide your order number]】  

   - Email Content:  

     1. Product(s) to be exchanged, along with photos and reasons for exchange.  

     2. Order number.  

     3. Method for returning the product (Local Mail / SF Express Prepaid).  

     4. Method for reshipment (Local Mail / SF Express - SF to pay).  

📍 All customers applying for an exchange are deemed to automatically accept the following terms: Additional shipping costs and mailing risks incurred during the exchange and reshipment process will be borne by the customer.

📍 If our company confirms that the product meets the exchange conditions, the customer may return the product to us.  

📍 We will reship the product within 3 working days after confirming receipt of the returned product.

2. Visit our Central store in person with the product to be exchanged and proof of purchase from this website. If our company confirms that the product meets the exchange conditions, an exchange can be processed at the store.  

Return Policy  

1. If the product meets the above exchange requirements but the same product is out of stock, a return and refund will be processed.  
2. The returned product must be mailed back or brought to our company. Additional shipping costs and mailing risks will be borne by the customer.  
3. After confirming receipt of the returned product, we will process the refund within 3 working days (excluding returns processed in person at the store).  

Refund Policy and Arrangements 

• The refund amount will be based on the actual net discounted price paid by the customer. Shipping costs incurred will not be refunded (including initial order shipping costs and additional shipping costs for returning the product).  
• All refunds will be processed via PayMe or FPS (excluding returns processed in person at the store).  
• Refunds will be completed within 3 working days after confirming eligibility.  

Refunds will only be issued under the following circumstances:  

1. The product meets the exchange requirements, but the same product is out of stock, and the returned product has been received and confirmed by our store.  
2. The product is out of stock.  
3. The order has not been shipped within 7 working days.  
4.  The in-store pickup order is not ready within 7 working days.  

Please note that refunds will NOT be issued under the following circumstances:  

1. Lost of products during third-party logistics delivery.  
2. In-store pickup orders: Failure to collect the order within 14 days after the pickup notification is sent.  
3. SF Express orders: Failure to collect the order within 3 days.  

🛎️ If no exchange, return, or refund request is made within 5 days of receipt, the order transaction is considered complete. Our company will not process any further exchange, return, or refund requests and will not assume any legal liability.  

Note: Working days exclude Saturdays, Sundays, and public holidays.  

**Our company reserves the final right to make decisions regarding all returns, exchanges, and refunds.**  

(Last updated: 9/2025)